Warranties and Return Policy

Return Policy

We guarantee your products will fit your patio swing.

If you have a problem with our product, please call us within 30 days of delivery of your order. We accept returns if the product is unused and is in saleable condition.  At the time of your order, we request measurements (and, sometimes, pictures) of your patio swing to ensure an accurate fit.  We guarantee our products are made to your measurements.  

If you receive a product that is not the size of your measurements, we will pay for your return and replace with a product that does fit.   

If you are unhappy with your product, please email us at help@swingcushionsusa.com to receive your RMA (Return Merchandise Authorization).  We cannot accept returns without an RMA.

Warranties

Sunbrella® Fabric Products

Sunbrella® Fabrics has a 10-year limited warranty and we offer a 10-year limited warranty on workmanship.  Please follow the link below for more information on how to begin a warranty claim for fabric:

Sunbrella® Fabric Warranty

Waterproof Canvas

Our waterproof canvas products have a 1-year limited warranty on workmanship.

Awntex Fabrics (Slings)

Awntex Fabrics has a 5-year limited warranty.  Please follow the link below for more information on how to begin a warranty claim:

Awntex® 70 Fabric Warranty

 

Swing Cushion USA Workmanship Warranty

Sunbrella® Fabric Workmanship Warranty - Swing Cushions USA offers a 10-year limited warranty on workmanship on canopies, cushions and other products produced with Sunbrella® Fabric.  

Years 1-2, Swing Cushions USA will repair, at no cost, any workmanship defect (parts and shipping included) on products produced with Sunbrella® Fabric. Fabric defects are covered under Sunbrella® Fabric.

Years 3-5, Swing Cushions USA will repair, at no cost, any workmanship defect (Consumer is responsible for shipping) on products produced with Sunbrella® Fabric. Fabric defects are covered under Sunbrella® Fabric.

Years 6-10, Swing Cushions USA will repair, at no cost, any workmanship defect (Consumer is responsible for shipping and parts) on products produced with Sunbrella® Fabric. Fabric defects are covered under Sunbrella® Fabric.

Canvas Workmanship Warranty - Swing Cushions USA offers a 1-year limited warranty on workmanship on canopies, cushions and other products produced with Canvas Fabric.

Swing Cushions USA will repair, at no cost, any workmanship defect (Consumer is responsible for shipping) on products produced with Canvas Fabric.  

Awntex® 70 Workmanship Warranty - Swing Cushions USA offers a 5-year limited warranty on workmanship of slings, both basic and futon style.

Years 1-2, Swing Cushions USA will repair, at no cost any workmanship defect (parts and shipping included), on products produced with Awntex® 70 Fabric. Fabric defects are covered under Awntex® 70 Fabric.

Years 3-5, Swing Cushions USA will repair, at no cost any workmanship defect (Consumer is responsible for shipping), on products produced with Awntex® 70 Fabric. Fabric defects are covered under Awntex® 70 Fabric.

 

For all warranty claims, Consumer is required to provide proof and date of purchase. Consumer is required to contact Swing Cushions USA for a Return Merchandise Authorization number prior to returning products.

This warranty applies to the original purchaser of Swing Cushions USA and protects against workmanship becoming unserviceable due to strength loss of parts such as, but not limited to, thread, zippers, binding, etc., from normal usage and exposure conditions, including sunlight, mildew and atmospheric chemicals.

This warranty covers workmanship only unless otherwise stated. This warranty does not cover normal care and cleaning; damage from misuse or abuse; improper installation; or costs associated with replacement of the fabric, including labor and installation. Swing Cushions USA’s liability is expressly limited to this warranty. Swing Cushions USA reserves the right to inspect the workmanship submitted for claim.